Privacy Policy

**Introduction**

Welcome to Susanville Property Management. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services.

**1. Information We Collect**

We may collect and process the following types of personal information:

– **Contact Information:** Name, address, phone number, email address, and other similar contact details.
– **Property Information:** Details about properties you own, rent, or are interested in.
– **Financial Information:** Payment information, bank account details, and other financial information necessary for rent payments, deposits, and other transactions.
– **Identification Information:** Copies of identification documents such as driver’s licenses, passports, or other government-issued IDs.
– **Usage Data:** Information about how you use our website, services, and interact with our communications.
– **Cookies and Tracking Technologies:** We may use cookies and similar technologies to collect information about your browsing behavior on our website.

**2. How We Use Your Information**

We use your personal information for the following purposes:

– **Providing Services:** To manage properties, handle transactions, respond to inquiries, and provide you with property management services.
– **Communication:** To contact you regarding your account, properties, or services we provide.
– **Billing and Payments:** To process payments, manage billing, and handle other financial transactions related to our services.
– **Legal Compliance:** To comply with legal obligations, such as reporting requirements, and to protect our legal rights.
– **Marketing and Promotions:** To send you information about our services, promotions, and events, with your consent where required by law.

**3. How We Share Your Information**

We may share your personal information with the following parties:

– **Service Providers:** Third-party vendors and service providers who assist us in providing our services, such as payment processors, maintenance contractors, and IT support.
– **Legal and Regulatory Authorities:** Where required by law or necessary to protect our legal rights, we may disclose your information to legal or regulatory authorities.
– **Business Transfers:** In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.

**4. Data Security**

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

**5. Your Rights**

Depending on your location and applicable law, you may have the following rights regarding your personal information:

– **Access and Correction:** You may request access to the personal information we hold about you and request corrections if it is inaccurate.
– **Deletion:** You may request the deletion of your personal information under certain circumstances.
– **Opt-Out:** You may opt out of receiving marketing communications from us at any time.
– **Data Portability:** In some cases, you may have the right to receive a copy of your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us at 805-570-9017.

**6. Cookies and Tracking Technologies**

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

**7. Changes to This Policy**

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date.

**8. Contact Us**

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

• 805-570-9017
• [email protected]